Refund & Cancellation Policy

VGT MEDIA, LLC, d/b/a PI Chiro Nexus (“Company,” “we,” “us,” or “our”) provides the PI Chiro Nexus software platform (the “Software”) on a subscription basis. This Refund and Cancellation Policy explains how free trials, billing, cancellations, refunds, and payment disputes are handled for the Software.

1. Free Trials

If your plan includes a free trial, you are not charged during the trial. To avoid being charged, cancel before the trial ends. If you don’t cancel, your paid subscription begins automatically when the trial ends and your payment method on file is charged. We send a reminder by email before the first charge.

Complimentary access provided as part of the Dr. Personal Injury Growth program works the same way as a free trial.

2. No Refunds

Subscription fees are billed in advance and are non-refundable to the maximum extent permitted by law. This includes partial billing periods, unused features, periods in which the Software was not used, and charges made because a subscription was not cancelled before a trial or billing period ended.

By subscribing, Customer acknowledges and agrees that:

• Customer is responsible for reviewing the Software, including during any free trial, before the paid subscription begins.
• Customer is responsible for ensuring the Software is a fit for Customer’s business needs.
• Non-use, dissatisfaction, change of mind, or failure to achieve a particular result does not entitle Customer to a refund.

3. Cancelling

You can cancel at any time from the billing settings in the Software or by emailing support@vgtmedia.com. Cancellation takes effect at the end of your current billing period. You keep full access until then, and you won’t be charged again.

After cancellation takes effect, your account moves to export-only access for ninety (90) days so you can download your clinic’s records.

4. No Physical Returns

The Software is delivered online, so there are no physical items to return.

5. Disputes and Chargebacks

If you have a concern about a charge, please contact us at support@vgtmedia.com before contacting your bank or card issuer. Most billing questions can be resolved quickly, and Customer agrees to give Company a reasonable opportunity to resolve the issue in good faith before initiating a chargeback, reversal, or payment dispute.

If Customer initiates a dispute, chargeback, reversal, or similar claim:

• Customer remains responsible for the disputed amount.
• Customer is responsible for any related chargeback fees, bank fees, processor fees, collection costs, and reasonable attorney’s fees to the extent permitted by law.
• Company may suspend access to the Software while the dispute is pending, to the extent permitted by law.

Company maintains records of account creation, subscription activation, and login activity, as described in the Delivery and Access section of the PI Chiro Nexus Terms of Service.

6. Exceptions Required by Law

Nothing in this policy limits any rights that cannot legally be waived. If applicable law requires a refund or other remedy, Company will comply with that law.

7. Contact Information

If you have a billing or cancellation question, contact us at: