Terms for the PI Chiro Nexus software subscription
VGT MEDIA, LLC d/b/a PI Chiro Nexus · Effective September 25, 2026
The Short Version
This summary is provided for convenience. The full terms below control.
These Terms of Service (“Terms”) govern Customer’s access to and use of the PI Chiro Nexus software platform provided by VGT MEDIA, LLC, a Florida limited liability company, doing business as PI Chiro Nexus (“Company”). By clicking “I agree” or checking the acceptance box at checkout, creating an account, starting a free trial, submitting payment, or using the Software, Customer agrees to be bound by these Terms.
Customer represents that the person accepting these Terms has authority to bind Customer. If Customer does not agree to these Terms, Customer may not use the Software.
Company provides the PI Chiro Nexus software platform (the “Software”), a web-based platform designed to help chiropractic and personal injury clinics manage patients, intake, scheduling, attorney relationships, and related operations. Depending on Customer’s plan, the Software may include:
Company may add, improve, modify, or retire individual features as the Software develops, and Customer’s subscription is not conditioned on any particular feature remaining unchanged.
The Software is a self-service tool. A subscription does not include done-for-you marketing, attorney outreach, or coaching. Those services are offered separately through Company’s Dr. Personal Injury Growth program under its own agreement.
Some plans begin with a free trial. The length of any trial is shown at checkout. A valid payment method is required to start a trial, and Customer will not be charged during the trial. Unless Customer cancels before the trial ends, the paid subscription begins automatically when the trial ends, and Customer authorizes Company to charge the payment method on file at that time. Company will send a reminder by email before the first charge.
Customers of Company’s Dr. Personal Injury Growth program may receive complimentary access to the Software as part of that program. Complimentary access works the same way as a free trial: if Customer activates the Software with a payment method on file, the paid subscription begins at Company’s then-current rate when the complimentary period ends, unless Customer cancels before then. The length of complimentary access is set by Customer’s Dr. Personal Injury Growth agreement.
Trials and complimentary access have no cash value and cannot be exchanged for a refund, credit, or discount.
The subscription price and billing period are those shown at checkout. The subscription is billed in advance at the start of each billing period and renews automatically for successive billing periods until Customer cancels. Customer authorizes Company, through its payment processor, to charge the payment method on file for each renewal.
Unless Company states otherwise in writing:
Company may change the subscription price by giving Customer at least thirty (30) days’ notice by email. A price change takes effect at the start of the next billing period after the notice period, and Customer may cancel before then if Customer does not wish to continue.
If a payment fails, Company may retry the charge and may suspend access to the Software until payment is received.
Customer may cancel at any time from the billing settings in the Software or by emailing support@vgtmedia.com. Cancellation takes effect at the end of the current billing period. Customer keeps full access until then, and no further charges are made after that.
After cancellation takes effect, Customer’s account moves to export-only access for ninety (90) days so Customer can download its records using the Software’s export tools. After that period, Company may delete Customer’s data, subject to Company’s legal obligations and any Business Associate Agreement between the parties. Cancellation does not excuse amounts already due.
As between the parties, the information Customer and its personnel enter into the Software about Customer’s patients, leads, and contacts (“Customer Data”) belongs to Customer. Company uses Customer Data only to provide, secure, and support the Software, and as described in the PI Chiro Nexus Privacy Policy.
Customer is a health care provider and is solely responsible for its own compliance with the Health Insurance Portability and Accountability Act (“HIPAA”), state health privacy laws, and all other laws governing patient information, including obtaining any patient authorizations required for Customer’s use of the Software.
Before Customer submits protected health information to the Software, the parties will execute Company’s Business Associate Agreement, which is available in the Software. That agreement governs the handling of protected health information to the extent it conflicts with these Terms. Customer will not submit protected health information to any part of the Software not intended to receive it.
Customer is responsible for the accuracy and lawfulness of all data Customer or its personnel submit, and for restricting access to authorized personnel.
Customer is solely responsible for its own use of the Software and for the acts and omissions of its personnel, agents, contractors, and representatives.
Customer agrees not to:
Messaging. Where Customer uses the Software to send text messages or emails to patients, leads, attorneys, or others, Customer is responsible for obtaining any required consent, honoring opt-outs, and complying with the Telephone Consumer Protection Act, the CAN-SPAM Act, and similar laws.
Patient and attorney relationships. Customer is solely responsible for its own clinical decisions, patient relationships, and professional obligations, and for compliance with all laws and professional rules governing patient solicitation, patient referrals, relationships with attorneys, fee arrangements, fee splitting, and anti-kickback requirements in every jurisdiction where Customer operates. Company does not practice law or medicine and does not broker or guarantee attorney relationships or referrals.
Some features of the Software use artificial intelligence to draft content, summarize information, and answer questions about Customer’s own records. AI output is a draft for Customer to review. It may be incomplete or inaccurate, and it is not medical, legal, tax, or financial advice. Customer is responsible for reviewing AI output before relying on it, sending it, or entering it into a patient record.
The Software works with third-party services Company does not control, including payment processors, messaging and email providers, hosting providers, business data providers, and accounts Customer chooses to connect. Those services may change their features, pricing, policies, or availability, and may suspend or terminate accounts at their sole discretion. Company is not liable for any act, omission, outage, policy change, or suspension by a third-party service, and no such event constitutes a failure by Company to provide the Software.
Business contact information made available through the Software’s attorney search tools comes from third-party providers and public listings. Company does not guarantee that it is complete, current, or accurate.
The Software is delivered as online access. Customer creates its own account through Company’s signup page. Company has delivered the Software when the Software is available for Customer to access through that account for the current billing period.
Delivery is not conditioned on how often Customer or Customer’s personnel log in to or use the Software.
Company may maintain records of account creation, subscription activation, login and access activity, and features used. Customer agrees that such records may be used to evidence delivery of the Software in connection with any dispute, chargeback, or claim.
Each party may receive non-public information of the other, including business plans, pricing, systems, workflows, templates, customer and patient information, and technical information (“Confidential Information”). Each party will use the other’s Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors who need it and are bound by comparable obligations, or as required by law.
Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known without a duty of confidentiality, or is independently developed. These obligations survive termination.
Company does not provide legal, medical, tax, or compliance advice. Any materials, scripts, templates, examples, or content provided through the Software are informational and operational tools only, and Customer is solely responsible for reviewing and adapting them before use.
THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND AVAILABILITY.
COMPANY DOES NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT OR MATERIAL WILL MEET CUSTOMER’S EXPECTATIONS.
Customer acknowledges and agrees that Company does not guarantee and has not promised:
Any testimonials, examples, case studies, projections, estimates, or prior results are illustrative only.
If Customer has a concern about a charge, Customer agrees to contact Company at support@vgtmedia.com first, so Company has a reasonable opportunity to resolve it. Customer agrees not to initiate a chargeback, reversal, or payment dispute without first doing so. A chargeback does not eliminate Customer’s obligation to pay for Software already provided.
If Customer initiates a chargeback or dispute in violation of these Terms, Company may suspend or terminate access to the Software and may seek recovery of the disputed amount, chargeback fees, collection costs, and reasonable attorney’s fees to the extent permitted by law.
Company may modify, suspend, discontinue, or terminate any portion of the Software at any time, to the extent permitted by law. If Company discontinues the Software entirely, Company will give Customer reasonable advance notice and an opportunity to export Customer Data.
Company may suspend or terminate access if Customer breaches these Terms, fails to pay, or uses the Software in a way Company reasonably believes creates legal, security, or financial risk, or if Company is required to do so by law or a third-party provider. Termination does not affect amounts already due or any provisions intended to survive termination.
The PI Chiro Nexus Privacy Policy describes how Company collects, uses, and protects information in connection with the Software, and is incorporated into these Terms by reference. Customer is responsible for obtaining any consents, notices, or authorizations required for data Customer provides to Company.
Customer is responsible for maintaining the confidentiality of credentials, restricting access to authorized users, keeping account information current, and all activity under its accounts. Customer must notify Company promptly of any suspected unauthorized access or account compromise.
Customer consents to receive communications electronically, including emails, notices, invoices, receipts, service updates, and legally required communications. Electronic communications satisfy any legal requirement that such communications be in writing to the extent permitted by law.
Customer may not resell, sublicense, share, lease, distribute, transfer, or otherwise commercialize the Software or any portion of it without Company’s prior written consent, and may not allow unauthorized third parties to use the Software through Customer’s account or credentials.
The Software, the PI Chiro Nexus name, and all related systems, workflows, templates, training materials, content, graphics, logos, and other materials are owned by Company or its licensors and protected by applicable intellectual property laws. Customer Data remains Customer’s.
Customer receives only a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to use the Software for Customer’s internal business purposes during its subscription. Customer may not copy, modify, reverse engineer, remove notices from, create derivative works from, publicly display, or exploit the Software except as expressly permitted in writing.
Customer shall defend, indemnify, and hold harmless Company and its affiliates, owners, officers, employees, contractors, agents, and licensors from and against any claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable attorney’s fees, arising out of or related to Customer’s breach of these Terms, Customer’s use of the Software, Customer’s data or communications, Customer’s violation of law, or Customer’s patient communications and business practices.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR LOST OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SOFTWARE WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY CUSTOMER TO COMPANY FOR THE SOFTWARE IN THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability for fraud, willful misconduct, or gross negligence to the extent such limitation is not permitted by law.
The parties will first attempt in good faith to resolve any dispute through written notice and informal discussion. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any lawsuit arising from or relating to these Terms must be filed exclusively in the state or federal courts located in the county where Company maintains its principal place of business.
The parties waive the right to bring or participate in any class action, collective action, representative action, or private attorney general action to the fullest extent permitted by law. Any claim must be brought only on an individual basis.
These Terms, together with checkout disclosures and incorporated policies, constitute the entire agreement between the parties regarding the Software. If Customer is also a Dr. Personal Injury Growth customer, that program’s agreement governs the program, and these Terms govern Customer’s use of the Software.
If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision will be reformed to the minimum extent necessary to be enforceable. No waiver is effective unless in writing. Customer may not assign these Terms without Company’s prior written consent. Company may assign these Terms in connection with a merger, acquisition, sale of assets, reorganization, or similar transaction.
Company may update these Terms from time to time. Company will give at least thirty (30) days’ notice by email of any material change, and continued use of the Software after the change takes effect constitutes acceptance to the extent permitted by law.
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, war, civil unrest, labor disputes, utility or internet failure, cyberattack, or the failure of any third-party platform or provider. This does not excuse Customer’s payment obligations for Software already provided.
The following survive termination or expiration of these Terms: accrued payment obligations, Cancellation and Your Data, Delivery and Access, Confidentiality, Proprietary Rights, Indemnity, Limitation of Liability, and Governing Law and Disputes, together with any other provision that by its nature should survive.
Customer accepts these Terms by clicking “I agree” (or checking the acceptance box) at checkout, creating an account, starting a free trial, submitting payment, or using the Software.
VGT MEDIA, LLC
d/b/a PI Chiro Nexus
500 North Andrews Avenue
Fort Lauderdale, FL 33301
support@vgtmedia.com
Effective September 25, 2026. Questions: support@vgtmedia.com
Previous version: Master Service Agreement effective August 10, 2026.